shweapp Privacy Policy
Your personal information matters to us. This policy clearly sets out what data shweapp collects and how it is protected.
Last updated: 30 October 2026
This Privacy Policy ("Policy") applies to all players and site visitors who use the shweapp platform. By accessing shweapp.wine or opening an account and using our services, players are considered to have agreed to the terms of this Policy. We protect your personal information using SSL encryption and do not sell it or share it with third parties for improper purposes.
Data We Collect
When you open an account and use our services at shweapp, we may collect the following types of information:
1.1 — Information you provide directly
- Name, date of birth and contact email address
- Phone number (for communication purposes)
- Username and account settings
- Payment information (KBZPay, Wave Money, AYA Pay, CB Pay and bank transfer numbers)
- Messages you send us through contact forms
1.2 — Information collected automatically
- IP address and browser type
- Date, time and duration of visits
- Game history (deposits, withdrawals and games played)
- Session tokens and server log files
- Device identifier (when accessed on mobile)
1.3 — Cookies and tracking technologies
We use cookies to ensure the site works properly. These include Session cookies (temporary cookies stored only while you are logged in), preference cookies (language and settings) and security cookies (login verification). You can block cookies in your browser settings, but some site functions may be restricted.
How Your Data Is Used
shweapp uses your information only for the following purposes:
2.1 — Account management and service delivery
Used to access your registered information, process payments, and maintain gaming records. Without it, shweapp cannot provide its normal services.
2.2 — Customer Service
For 24/7 Live Chat and email support, your data is needed so we can refer to your account details when answering your questions. Communication records are kept to improve service quality and resolve disputes.
2.3 — Security and Protection
Data may be reviewed to detect and prevent fraudulent activity (unauthorised access, financial fraud) and to keep players' accounts secure.
2.4 — Player Experience Improvement
Gaming and site usage data are aggregated and analysed to improve site design, expand game categories, and enhance services.
2.5 — Legal Compliance
We are transparent that your data may be disclosed as required by law or by the actions of regulatory authorities.
Data Sharing with Third Parties
shweapp does not sell, rent, or share your personal information for improper purposes. However, we work with supervised companies on a limited basis to operate our business:
Payment Processors
Data is shared with KBZPay, Wave Money, AYA Pay, CB Pay, and bank transfer services solely to process financial transactions. Gaming data is not included.
Technology Service Providers
We work with vendors under operational agreements for server management, cybersecurity, and site auditing.
Security and Fraud Prevention
We work with designated companies to investigate fraudulent activity, but detailed casino gaming data is not shared.
Legal Requirements
Data may be disclosed due to our legal obligations in cases arising from court orders or legal procedures.
Data Security Measures
shweapp applies technical and organisational security measures to protect your personal information:
- SSL/TLS encryption (protecting data transfers via HTTPS)
- Database encryption — protecting stored data from unauthorised reading
- Two-factor authentication and access controls
- Regular security audits and penetration testing
- Staff data access restricted to areas determined as necessary
Despite these measures, we honestly acknowledge that no online service can guarantee 100% security. We therefore ask that you also keep your account password as strong as possible and remember to log out after long sessions.
Data Retention Period
We retain players' data until the period required to provide services and meet legal requirements has ended:
Account Data
Retained for the full duration your account is active, and may be kept after closure until the legally required retention period expires.
Financial Records
Payment records are retained for an extended period for the purpose of bank auditability and financial accountability.
Closed Accounts
If you close your account yourself, we will delete or anonymise the data depending on the type of process, in order to fulfil our obligations.
Players' Privacy Rights
Every shweapp user has the following rights regarding their personal information:
Right to Access
You have the right to ask what data we hold about you. You can contact [email protected] to make a request.
Right to Correction
If there are errors in your data, you can request that they be corrected. Data adjustable from account settings can be edited by you directly.
Right to Deletion
You can request deletion of data that has no legal restrictions. Financial records cannot be deleted immediately due to legal retention requirements.
Right to Restrict
You can request that we restrict certain processing of your data. We will consider such requests as long as they do not conflict with our legal obligations.
Having these rights does not mean every request will be fulfilled — there may be cases where legal protections prevent us from acting on a request. For any matter, you can reach us at [email protected].
Protection for Users Under 21
shweapp services are accessible to players aged 21 and above only. We do not knowingly collect data from minors. When creating an account, you are required to provide your correct date of birth. If we discover that we have stored data belonging to a minor, we will immediately delete that data and close the account.
Policy Updates
shweapp may update this Privacy Policy from time to time. If there are significant changes, players will be notified through their account on the site. Continuing to use the site after a policy update will be taken as acceptance of the revised policy.
If you have any questions about this policy, you can contact us at [email protected]. Our support team is available 24/7 in Myanmar language.
Frequently Asked Questions about Privacy Protection at shweapp
Common privacy-related questions and answers from our players