shweapp FAQ — All Frequently Asked Questions

shweapp's customer support team is available 24 hours a day, 7 days a week without interruption. Reach us any time in Myanmar Standard Time (MMT) — whether it's midnight or the middle of a final match, we're always here. We're committed to helping players through any difficulty, whenever it arises.

shweapp's support team communicates directly in Burmese. Players can ask questions clearly in their own language, and we'll reply in Burmese only. No language barriers — just smooth communication in your own tongue.

There are 2 ways to contact shweapp. The first is 24/7 Live Chat, where you can chat directly on the website. The second is email at [email protected]. There are no other contact channels beyond these 2.

To get help faster, note down your account username, payment method, amount, and the time the issue occurred beforehand. For cases like a deposit not arriving, having the transaction ID or a screenshot ready will make things smoother and speed up the resolution.

Once you open Live Chat, a shweapp support agent will be connected to you. During finals periods or promotion announcements, many people may contact us at the same time and there may be a short wait. In those moments, emailing [email protected] is also a good option.

The minimum deposit amount at shweapp is 3,000 Ks for any payment method. Whether it's KBZPay or Wave Money — this limit applies equally across all methods. The minimum withdrawal amount is 20,000 Ks, and withdrawals normally arrive within 10–45 minutes.

shweapp offers 5 payment methods: KBZPay, Wave Money, AYA Pay, CB Pay, and Bank Transfer. All of these can be used for both deposits and withdrawals, so players can choose whichever method suits them.

If more than 10–45 minutes have passed since your deposit and it still hasn't shown up, save your transaction ID and screenshot, then contact support via Live Chat. During periods of slow bank connectivity, funds may take a little longer to arrive. If you sent money to the wrong number, contact us immediately.

To deposit with Wave Money, log in to your shweapp account and go to the deposit section. Select Wave Money, then transfer funds from the Wave Pay app to the Wave Money number shown. After transferring, enter and submit the transaction ID — if your connection is good, the funds will appear in your account shortly.

To deposit with KBZPay, open the deposit section on the shweapp website and select KBZPay. Transfer funds from the KBZ Bank app to the KBZPay number provided, then note and submit the transaction ID. The bonus will only be calculated if the amount is correct, so send exactly the amount you entered — do not change it.

To register at shweapp, you need a phone number, a username of your choice, and a password. Only players 21+ are allowed to join. Fill in your details correctly — they will be verified at withdrawal time, so make sure there are no mistakes.

A username can contain Latin letters, numbers, and underscores ( _ ). Create a password that is at least 8 characters long and includes at least one number and one uppercase letter. Choose a password that is as hard to guess as possible — it matters for keeping your account secure.

If you want to change your phone number or email address, contact support via Live Chat and go through the identity verification process. The personal details you entered at registration will be checked at withdrawal time, so if anything is incorrect, correct it as soon as possible.

If you forget your password, go to the shweapp login page and click 'Forgot Password', then reset it using your registered phone number or email. If you still have trouble, contact us via Live Chat and we'll verify your details to get you back into your account.

No. Each player is allowed only one account on shweapp. Opening extra accounts is a violation of the platform's terms and conditions, and may result in bonuses being blocked and accounts being closed.

The shweapp welcome bonus is a 100% bonus on your first deposit, up to a maximum of 100,000 Ks. For example, if you deposit 20,000 Ks, you get a 20,000 Ks bonus and can play with a total balance of 40,000 Ks. To claim this bonus, simply make your first deposit and start playing.

To withdraw bonus funds, you must wager 20 times the bonus amount. For example, if you deposit 20,000 Ks and receive a 20,000 Ks bonus, the wagering requirement is 20,000 × 20 = 400,000 Ks. If you deposit 220,000 Ks and receive the maximum bonus of 100,000 Ks, the wagering requirement is 100,000 × 20 = 2,000,000 Ks. You can play freely with your deposited amount while working through the wagering requirement.

Every bonus has a set validity period, and once that period expires, the bonus funds may be forfeited automatically. Start working on your wagering as soon as you receive a bonus — waiting too long risks losing it.

Yes, slots games generally count 100% toward the wagering requirement. Some live casino games may have different contribution rates. Check the shweapp bonus terms page or ask via Live Chat for exact details.

Through the shweapp Refer a Friend program, you receive 10% of each referred friend's first deposit as a bonus (up to a maximum of 20,000 Ks per friend). You also earn a weekly commission of 0.3% of your referred friends' total valid wagering. These are the amounts available under the referral program and no additional rewards apply.

The shweapp VIP program has 4 tiers — Bronze (up to 0.4% weekly cashback), Silver (up to 0.8%), Gold (up to 1.1%), and Platinum (up to 1.5%). The more you play, the higher your tier, and tier progression depends on your activity on the platform. Cashback is calculated every week.